What We Do
Our Services Include the Following:
- Supervised Visits - Off-Site (Home or Community)
- Therapeutic Supervised Visits
- Supervised Exchanges
- Telephone/Video Supervision
- Accurate and Timely Reports requested by the Parent, Attorney and/or Court
- Expert Witness Testimony - Court Appearance
HOW WE DO WHAT WE DO
- Our services are discreet so you don’t have to be embarrassed.
- We are not there to judge you so you don’t have to worry about your past.
- We do not take sides so you can start over and show your child how much you love them.
- We are professionally trained so you can relax.
- We are trained and obligated to ensure the safety of the child, so you don’t have to worry.
- We ensure your child has a safe visit so they can have fun and maintain a relationship with both parents.
- We are trained to be objective observers and are in compliance with the 2022 California Rules of Court Standard 5.20. Uniform standards of practice for providers of supervised visitation
- We are diligent, polite, courteous, reliable, with a casual appearance and committed to support parents' interaction with children at a difficult time.
- We adhere to standards set by the Supervised Visitation Network.
What To Expect
We understand you are anxious to start your supervised visits.
The faster you get your documents to us, the faster we can get past the paperwork and on to your visits!
Call to Schedule and Complete an Intake Interview
Note: Before your intake interview, you must fax, mail, or email a copy of:
a) the court order,
b) a photo of the child/children,
c) your California Driver's License or Identification Card
d) valid car insurance if transporting child,
e) any restraining orders or no contact orders.
f) your completed and signed Intake Packet
Note: Make a list of questions and bring it with you to the Intake Interview.
The intake interview will be conducted with each parent individually before your first visit. During the intake interview, we will review the:
- Visitation guidelines set forth by your court order
- Visitation Agreement for Services
- Fees and Method of Payment
- Safety and Security Measures
- Program Conditions and Guidelines
- Hours of Operation
- Reasons for Interrupting or Ending a Visit
- Termination Process
Meanwhile, behind the scenes...
As required by law, we will complete and sign the Declaration of Supervised Visitation Provider Form.
A completed copy of this form will be sent to all parties involved including the custodial and non-custodial parents, attorneys, and court.
Schedule Your Visits
If we determine we are a good fit for your case, we will proceed with scheduling your visits and we will help you plan your first visit. Suggested Activities include: Libraries, Parks, Zoos, Museums, Aquariums, Restaurants, etc.
Our Service Areas
- Alameda County
- Contra Costa County
- Napa County
- San Francisco City and County
- San Mateo County
- Santa Clara County
- Solano County
Fees and Pricing
Please call for pricing in your County.
If you prefer to email, request pricing for your county at: firstname.lastname@example.org
Help Me Understand Why
In most families, children attach to their parents or caregivers through emotional bonds. This attachment is important to a child’s life because it provides a secure, emotional foundation for the child to build relationships later on in life. When divorce, foster case, or out-of home placement occurs these attachments are interrupted, and a child’s emotional well-being becomes at risk. A child’s emotional stability will continue to crumble if no investment of love and time is given to the parent/child relationship. Trust levels drop and the ability to connect with anyone dissolves leaving a child at risk for life-long issues as well as vulnerable to sexual and physical abuse, violence, emotional abuse, and other high-risk situations where that loss of parental bonds leaves them numb and defenseless.
What is supervised visitation?
The public policy of the state of California is to protect the best interest of children whose parents have a custody or visitation matter in family court. Sometimes, based on issues of protection and safety, a judge will order that a child only have contact with a parent when a neutral third person is present during the visitation. This type of third-person visitation arrangement is often called “supervised visitation.”
The purpose of supervised visitation is to allow the parent access to their child in a safe environment and to continue to support the parent-child relationship, while ensuring the child is not harmed in any way.
A judge may order supervised visitation for many reasons, like:
- To give the visiting parent a chance to address specific issues;
- To help reintroduce a parent and a child after a long absence;
- To help introduce a parent and a child when there has been no existing relationship between them;
- When there is a history or allegations of domestic violence, child abuse and neglect, or substance abuse;
- When there are parenting concerns or mental illness; or
- When there is a parental threat of abduction.
Most parents are unhappy that they must visit their children under the watchful eye of a stranger. However, the best course of action is generally to address the Court’s concerns and focus on how to best win a more favorable visitation plan moving forward.
Be Prepared for Your Visit
Being with your child in the presence of someone else may be uncomfortable for you, at least in the beginning. You probably have many questions and concerns, and that is perfectly understandable. During tough times you may want to talk to a mental health professional or find a support group to help you with your feelings. Do your best to focus on your relationship with your child. Your patience and commitment will pay off. Here are some suggestions that might be helpful to you:
- Read the court order
- Arrive and depart on time
- Avoid talking about your case or anything related to your case in front of your child, including, not enough time with them, cost of seeing them, costs of the case, etc.
- Avoid quizzing your child about the other parent’s activities and relationships
- Avoid making your child a messenger to the other party
- Say brief and positive good-byes to your child when the visit is over
Supervised visitation can also be a challenge for you. Typically you have been taking care of your child’s everyday needs and have a routine for yourself and your family. Supervised visitation can sometimes feel like one more responsibility. Of course you also have concerns and questions about the visits and how they will affect your child. This is understandable. In difficult times you may also want to talk to a mental health professional or find a support group where you can talk about your feelings. Here are a few suggestions that might help you in the process:
- Read the court order
- Explain to your child where and when the visits will take place
- Have your child ready on time and be prompt
- Reassure your child that you support him or her in having a pleasant visit
- Avoid quizzing your child about the visit
- Avoid making your child a messenger to the other party
For Both Parents
If you need to change the visitation schedule, the provider cannot do that for you. To assist you in filing the proper paperwork, contact your attorney or the Family Law Facilitator. If you cannot agree on how to modify the court’s order and you are both willing to meet with a Court Mediator to assist you in reaching an agreement that can then be filed in court and become an order, call your Family Court Services office to schedule an appointment. Supervised visitation can be difficult and uncomfortable at times. Often there are hurt and angry feelings toward the other parent, and it seems impossible to have a positive attitude about supervised visitation. Remember that both of you care about your children, and that, if possible, children benefit from having two parents in their lives. Source: The Administrative Office of the Courts and the Center for Families, the Children & the Courts.
Legal Updates / Resources
We strive to keep you informed and updated.
Virtual Visitation by Maury D. Beaulier
Information on virtual (computer) visitation.
All of the services we provide are in compliance with the 2017 California Rules of Court 5.20. Read the 2017 California Rules of Court 5.20 Uniform Standards of Practice for Providers of Supervised Visitation
THERAPEUTIC SUPERVISED VISITATION IS NO LONGER A TYPE OF SUPERVISED VISITATION
Effective January 1, 2015, Standard 5.20 of the California Standards of Judicial Administration (Uniform Standards of Practice for Providers of Supervised Visitation) eliminated therapeutic supervised visitation as a type of supervised visitation. There are now only two types of Supervised Visitation: Professional and Non-Professional.
THE DEFINITION OF A PROVIDER HAS CHANGED
Effective January 1, 2013, section 3200.5 was added to the Family Code, which sets forth that there are only two types of providers for supervised visitation: (1) Non-professional, and (2) professional.
Under Standard 5.20, a non-professional provider is any person who is not paid for providing supervised visitation services. Unless otherwise ordered by the court or stipulated by the providers, the nonprofessional provider must meet the qualifications set forth under Standard 5.20(d)(1)(A-D).
Under Standard 5.20, a professional provider is any person paid for providing supervised visitation, or an independent contractor, employee, intern, or volunteer operating independently or through a supervised visitation center.
Guiding Principles: Safe Havens Supervised Visitation and Safe Exchange Grant Program: U.S. Department of Justice, Office on Violence Against Women
Association of Family and Conciliation Courts
Find My Court (List of all Superior Courts in California)
National Council of Juvenile and Family Court Judges
National Domestic Violence Hotline